Customer support that scales with your store
Handle order status inquiries, product questions, returns, and upsell opportunities 24/7 across every channel your customers use.
The challenges you face
Support tickets multiply with every sale
Where is my order? How do I return this? Does it come in blue? Every transaction generates 1-3 support interactions. Hiring agents for peak season is expensive and slow.
Customers expect instant answers
88% of online shoppers expect a response within an hour. During peak shopping periods, response times balloon and cart abandonment skyrockets.
Multi-channel support is hard to staff
Customers contact you via email, WhatsApp, social media, and website chat. Maintaining consistent support quality across all channels requires significant headcount.
Every unanswered question is lost revenue
Product questions that go unanswered before purchase lead to abandoned carts. Post-purchase frustration leads to chargebacks and negative reviews. Both are preventable.
How ClawTrust helps
ClawTrust deploys an AI agent that handles the majority of customer support interactions automatically. It answers product questions, provides order status, processes returns, and even identifies upsell opportunities. Running on dedicated infrastructure means your customer data stays secure and private.
What your AI agent does
Order status and tracking
Customers ask about their order via any channel. Your agent looks up the order, provides current status and tracking information, and proactively alerts about delays.
Product questions and recommendations
Pre-purchase questions like sizing, compatibility, and availability answered instantly. Your agent also suggests complementary products based on what the customer is looking at.
Returns and exchanges
Your agent walks customers through the return process, generates return labels, and suggests exchanges or store credit. It resolves 80% of return inquiries without human intervention.
Peak season scaling
Black Friday, holiday rush, flash sales. Your AI agent handles the volume spike without hiring temporary staff. Response times stay consistent at 100 or 10,000 inquiries per day.
Channels that matter for e-commerce & online stores
The most popular messaging channel globally. Customers prefer texting about orders. Send order confirmations, tracking updates, and support directly in WhatsApp.
Order confirmations, shipping updates, return processing, and detailed product information. Your agent handles the full email support workflow.
Browser Chat
Capture pre-purchase questions on your website. Answer sizing, shipping, and product questions before the customer abandons their cart.
Telegram
Growing channel for e-commerce brands. Especially popular in emerging markets. Same instant support, different platform.
Why security matters here
E-commerce stores handle payment information, shipping addresses, and purchase history. A data breach means PCI compliance violations, customer trust destruction, and potential legal liability. ClawTrust keeps your customer data on isolated infrastructure with encrypted storage and zero public exposure. No shared servers, no exposed ports.
Frequently asked questions
Can it connect to my Shopify/WooCommerce store?
Your agent can integrate with your e-commerce platform through the agent skill system. It can look up orders, check inventory, and access product catalogs through secure API connections. Credentials are stored in an encrypted vault, never on the agent server.
How does it handle angry customers?
Your agent is configured with escalation rules. When it detects frustration, high-value orders, or situations requiring human judgment, it smoothly transfers the conversation to your team with full context. It never argues with customers.
Can it process refunds automatically?
You define the automation boundaries. For straightforward cases within your policy (e.g., returns within 30 days, item under a certain value), the agent can process them automatically. Complex cases get escalated to your team.
How quickly can it be set up?
Your agent is provisioned in under 5 minutes. You then provide your product catalog, return policy, and common Q&As. Most stores are fully operational within a day.
Does it work in multiple languages?
Yes. The underlying AI models support dozens of languages. Your agent can detect the customer's language and respond accordingly, making it ideal for international e-commerce.
Learn more
Support every customer, every hour, every channel
Your AI Customer Support Agent is ready in under 5 minutes. Enterprise security included.